ORDERING INFORMATION

 
 

Payment and taxes

Flowers-Yellow-Purple-Mix-e1303898036240We accept online payment in a secure environment. We currently accept VISA, MASTERCARD, DISCOVER and AMEX via PayPal. All transactions are shown in pounds sterling (£).

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) VAT is non-applicable to our small business.

 
 

Delivery

All UK orders of below £40 incur a postage and packing charge of £3.95 for our standard UK Royal Mail 1st class delivery.  Postage within the UK is free for orders over £40.

SPECIAL DELIVERY: If you wish to have your order sent by a different method: Next day delivery, Recorded delivery or Courier please email before placing your order so we can quote the correct cost. It will be charged at cost plus a £3.95 standard packing charge.

OVERSEAS DELIVERY – BFPOnon-mainland UK and Overseas.  Postage is charged at cost plus a standard £3.95 packing charge per order.  Please email your order details before placing and paying so we can let you know the delivery charge. The weight and size of our products varies enormously and we don’t want to over or undercharge.

Note: All overseas deliveries are subject to local imports and duties, and may be affected by customs and excise delays. Please note that The Sugar Loaf Soap Company cannot be liable for any import duties and taxes imposed.

 
 

Leadtime

We know that when you’ve made your purchase you’ll be looking forward to receiving your items as soon as possible. With this in mind we aim to ship within 2 working days.  If, for any reason there is a delay in dispatching your goods we will contact you.

 
 

Returns

If you are not happy with your Sugar Loaf Soap goods please notify us within 5 days and return them to us within 10 days. We will be happy to make an exchange or refund, providing the goods are returned unused, in perfect condition and in their original packaging.